Most customers prefer to access information and find answers independently. The customer portal allows them to perform business actions integrated from multiple back-end systems, enabling them to log in from anywhere and access support inquiries, make support requests, and find the answers they need in a secure and protected environment.
The customer portal provides users with an online support channel to resolve their inquiries without the need to contact a support agent. The user interface is highly customizable through a point-and-click editor, offering functionalities such as permissions, custom objects, sharing rules, and Web tabs.