Technical Support Level 2 (smart hands engineer)

Smart hands will allow you to have extended knowledge support.

Smart hands Engineer supports all necessary tasks described under the Remote Hands description page, with the additional knowledge and experiences that allow it to have a leading role on site. It will be able to lead any on-site activities, like the building of new points of presence, metro networks, amplification sites, Marin landing sites, and customer premises networks.

Next to all knowledge and tasks described under Remote Hands, our Smart Hands (Level 2) Engineer owns additional capabilities as followed:

L2 SMART HANDS ENGINEER EXTENDED KNOWLEDGE AND CAPABILITIES ARE:

  • Read and understands complex assignments
  • Providing a leading role on-site during project or maintenance work
  • Attending online meetings and reporting to different stakeholders
  • Understands project initiation documentation
  • Additional knowledge of the relevant technology

L2 SMART HANDS ENGINEER CAN ADDITIONALLY HELP YOU WITH:

  • Any DC-related power issues and measurements
  • Basic configuration and commissioning of routers and switches
  • Troubleshooting DWDM issues
  • Providing regular updates to project managers and customers
  • RFC & BER testing (basic)
  • Performing Commands (Windows CMD) – basic
  • Performing Commands (Linux CLI) – basic
  • Fiber testing and cleaning using Fiber Scopes
  • Network Infrastructure Build (leading role)
  • Network Cable Testing
  • OSA testing
  • OTDR testing
  • RFC-2544 test (1G / 10G / 100G)
  • Subsea landing station works
  • Performing Wifi Surveys

    *Contact Details

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    For more questions and inquiries send us an email sales@telesolgroup.com