SLA 2 hours to site 

SLA, which stands for Service Level Agreement, refers to the agreed-upon level of service and response time between a service provider and a client. In this context, an SLA of 2 hours to site indicates that TeleSol Group commits to responding to critical incidents or infrastructure needs within a maximum of 2 hours, ensuring a swift on-site presence to address the situation promptly.

This SLA is particularly valuable for critical infrastructure, where immediate action is essential to minimize downtime and mitigate potential risks. Additionally, it can also be applied to Priority 1 (Critical) and Priority 2 (High) incident tickets, depending on the redundancy of your network.

By adhering to this SLA, TeleSol Group guarantees a timely and efficient response, providing necessary support and resolving critical issues in a swift manner. This commitment to rapid on-site assistance helps maintain the continuity and reliability of your infrastructure, ensuring minimal disruption and maximizing uptime.

It is important to note that specific SLA terms and conditions, including response time and incident classification, may vary based on individual agreements and the specific requirements of your network infrastructure.

Contact us to learn more about our data center network infrastructure migration services and how we can assist you in achieving a successful and hassle-free transition.

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