An SLA (Service Level Agreement) of 48 hours to site indicates that TeleSol Group commits to responding to planned interventions or infrastructure needs within a maximum of 48 hours. This SLA is typically used for non-urgent situations where upgrades or maintenance of the core infrastructure or non-critical parts of the network are required.
This SLA covers planned interventions that are scheduled within a specific time frame. These interventions could include upgrades to the core infrastructure or other network components that are not vital to the day-to-day operations of the business.
By adhering to this SLA, TeleSol Group ensures that planned interventions are carried out within a reasonable timeframe. Our team will work with you to schedule and execute the necessary upgrades or maintenance activities, minimizing any disruption to your business operations.
It’s important to note that SLA terms and conditions, including response time and the scope of interventions, may vary based on individual agreements and the specific requirements of your network infrastructure. TeleSol Group works closely with clients to tailor SLAs that align with their needs and provide the appropriate level of support for planned interventions within the agreed-upon 48-hour timeframe.