SLA 24 hours to site 

An SLA (Service Level Agreement) of 24 hours to site indicates that TeleSol Group commits to responding to incidents or infrastructure needs within a maximum of 24 hours. This SLA is typically used for situations with a low impact on the uptime of the network infrastructure environment.

This SLA is associated with Priority 4 (Low) incident tickets, which are incidents or work requests that have a minimal impact on operations. It can also cover planned work that can be scheduled within a specific time frame. While these incidents or work requests are not urgent, TeleSol Group ensures a timely response to address them within the agreed-upon 24-hour window.

By adhering to this SLA, TeleSol Group demonstrates its commitment to addressing low-priority incidents or planned work requests promptly and efficiently. Our goal is to ensure that all aspects of your network infrastructure environment are well-maintained, even when dealing with low-impact issues.

It’s important to note that SLA terms and conditions, including response time and incident classification, may vary based on individual agreements and the specific requirements of your network infrastructure. TeleSol Group works closely with clients to tailor SLAs that align with their needs and provide the appropriate level of support for incidents categorized as low priority or planned work within a specific timeframe.

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