Technical Support Level 4 (network engineer)

Network engineers design and implement network configurations, troubleshoot performance issues, carry out network monitoring and configure security systems such as firewalls.

Network engineers are people who own relevant certificates from different suppliers, such as CISCO, Juniper, Ciena, Adtran, etc. which enable them to perform their work effectively and efficiently.

Level 4 engineers report to NOC managers, and other line of business leaders to discuss and decide upon overall business goals, policies and network status updates.

In many situations, network engineers work closely with project managers and other engineers, manage capacity and carry out remote or on-site support.

Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms. Expertise in monitoring tools, IT Service Management, Backup, and Disaster Recovery tools.

Get equipped with the advanced technical skills needed for the role. Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network.

Our network engineer has a basic bachelor’s or master’s degree in the field of computer science or any other related field. A strong understanding of the Hardware infrastructure, DNS (domain name system), Routers, Firewall systems, and Cloud computing applications are required. In combination with Predictive maintenance.

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