Remote Hands (Level 1) will enable you to have a technically experienced field engineer capable of working in a data center environment and customer premises, representing your company, and supporting all your remote requirements as if you were on-site.
L1 Engineer familiar with the telecommunication environment and the industrystandard procedures of the data center surrounding (access rules, HVAC, Fire suppression, etc). The Engineer uses professional and clear English communication and the local language. They communicate with your remote support network engineer verbally, through email, or through any chat application you might use.
Furthermore:
L1 REMOTE HANDS ENGINEER IS FAMILIAR WITH THE:
- Data center environment and house rules
- Corporated office enviroment
- Any kind of building infrastructure appliances
- Industry-standard security regulations
- Information Security code of conduct
- Health and safety regulations
- Conferencing environment setup
- Knowledge of Microsoft Windows essentials
L1 REMOTE HANDS ENGINEER CAN HELP YOU WITH:
- Install and maintain equipment and software
- Help new employees set up their workstations
- Maintain and upgrade equipment as needed
- Train new employees to use a company’s software and apps
- Work with existing vendors to evaluate new technology
- Test network connections
- Train end users when new software or IT regulations arrive at a company
- Site surveys assignments
- Racking and Stacking of servers
- Replacing Pluggables, Optics, Motherboards, RAM, NICs, CPUs, etc. on servers
- Installing and swapping any type of Network equipment components
- Patching Network and troubleshooting any kind of cables connections
- Providing you with Remote console access (Anydesk / Teamviewer)
- Termination of any type of connectors
- Rack-mounting and removal of equipment
- Equipment Decommissioning
- Pop Build (assist)
- Structured Cabling installation
- Wiring of grounding cabling
- Basic configuration of servers (e.g. set STATIC IP for servers/Node (IPMI))
- Troubleshooting any type of faults on the physical infrastructure
- Providing completion notes and detailed reports
- Preparing shipments
- Updating Inventory files (cables)
- Any on-site communication and arrangements
- Office support serving your network demands within the office environment
