Company profile
TeleSol Group is a global telecom and ICT service company offering its clients 24/7 365 days support services based on service level agreements. With the main office in The Netherlands, TeleSol was established in 2007 and is since then served a diversity of high-end customers around the globe. We offer smart hands for among others installation, test, and repair of network components used for complex networks based on fiber optic technology.
In 2018 TeleSol has opened an office in Belgrade for the call/service support center and NOC activities registered as a separate entity under the name TeleSol NOC Services d.o.o.
Job description
A Project Manager is responsible for leading a project from opportunity to billing. This includes controlling the initiation, planning, execution and closure phases of assigned projects. Works directly with customers to define project deliverables and commercial arrangements. Utilises internal teams, suppliers and partners for project execution.
Tasks & Responsibilities
- Lead and oversee projects ensuring timely delivery, budget adherence, and quality control.
- Responsibility for managing all stages of open projects.
- Delegation of tasks to a Project Coordinator, NOC, Field engineers and suppliers.
- Responsibility for forecasting, managing, tracking and reporting the financial status of each project, this includes but is not limited to, commercial estimations, customer quotes, supplier quotes.
- Negotiating commercial offers with the customer and suppliers.
- Develop and manage project plans, timelines, and resources to meet client objectives.
- Coordinate with internal teams to ensure alignment with client expectations and project goals.
- Monitor project progress, identify risks, and implement effective solutions to ensure project success.
- Advising clients and partners on the appropriate course of action.
- Monitoring planned service activities from start to finish.
- Responsible for ensuring the project tracker document is created when a project is initiated and must follow the project tracker internal procedure until the project status is “Closed”.
- Responsible for providing customer facing status reports.
- If necessary, escalate unresolved issues to a higher level of support.
- Performing good people management.
- Perform technician duties on the field in the country and abroad as required, including hardware installation, maintenance, and troubleshooting.
- Serve as the primary point of contact for specific client, building and maintaining strong relationships.
- Proactively communicate with the client to address any issues, provide updates, and seek feedback to drive client satisfaction.
Skills and Competences
- At least 2 years of experience with IT /Network project manager activities.
- Experience in managing multiple assignments (projects) simultaneously, from simple to complex one.
- Experience within an international working environment is a requirement.
- Knowledge of Prince II methodology is a plus.
- Proactive attitude: you think in solutions and you provide service.
- Collegial and very respectful towards other people.
- Excellent knowledge of the English language (any other language is a plus).
- Outstanding communication skills.
- A positive and proactive mentality.
- Accuracy in data entry.
- Windows office experience.
- Salesforce knowledge is preferable.
- Previous experience in a customer support role would be a plus.
- Interest in IT technology.
- Team player.
- Affinity with IT and Telecom business.
- Knowledge of Service Management.
- Experience with Ticketing systems.
- Knowledge of Project Management.
What we offer:
- A great team to work with
- Dynamic work environment
- Personal development
- Training on a variety of business tools
- Occasional ability to work from home
- Private health insurance
- Casual dress
If you think you can help support our clients, resolve issues and enhance our service provision then, please send us your CV and a cover letter.
Belgrade - Serbia