Smart Hands | TeleSol Group

Smart hands will allow you to work with a Smart Hands (Level 2) and Smart Hands + (Level 3) Engineer.

Smart hands Engineer supports all necessary tasks described under the Remote Hands description page, with the additional knowledge and experiences allow it to have a leading role on site. It will be able to on-site lead the build new point of presence, metro networks, amplification sites, marin landing sites, customer premises network.

Our Smart Hands (Level 2) Engineer is capable of:

L2 Smart Hands Engineer understands:

Working within the datacentre house rules
Understanding of racks/enclosures and various ducting
understands of ESD and makes sure it is consistently applied
Understanding telecoms/vendor circuits
Understanding of electromagnetic interference
Organised cabling of Copper cables
Troubleshooting Copper cabling
Understanding and working with different types of Optic connections
Understanding and working with different types Optic modules and apliances (SFP,QSFP, RAMAN etc.)
Organised fiber cabling with cable management lead role
Patching of fibers with Patchboxes and Tieboxes lead role
Patching of fibers with Breakout cables lead role
Fiber cleaning using Fiber Scope lead role
Troubleshooting Fiber Optic cabling circuits
Understanding of WDM, DWDM & CWDM
Understanding of Amplifiers
Identifying devices by hostname/PN/SN
Performing Commands (Linux CLI)
Performing Wifi Surveys
Optical Power Meter (light reading)
Network Cable test
RFC-2544 test (1G / 10G / 100G)
Bit Error Rate test (BER test)

L2 Smart Hands Engineer can help you with:

Racking and Stacking of servers
Replacing Pluggables, Optics, Line cards and other router modules, Motherboards, RAM, NICs, CPUs etc,
Patching Network (copper) cables
Providing Remote console access (Anydesk / Teamviewer)
Termination of RJ11/RJ45 connectors
Rack-mounting equipment correctly
Equipment Decommissioning
Packing equipment for shipping
Performing Site Surveys
Pop Build (assist)
Structured Cabling (assist)
Earth Wiring with cable lugs
Work in BIOS (e.g. set STATIC IP for servers/Node (IPMI))
Troubleshooting Copper cabling
Providing extensive Completion notes
Packing equipment with proper packaging material for shipping
Updating Inventory files (cables)
Fiber troubleshooting (basic)
Optical Power Meter (light reading)
Optic installs (SFP,QSFP, etc.)
RFC & BER testing (basic)
Performing Commands (Windows CMD) – basic
Performing Commands (Linux CLI) – basic
Fiber cleaning using Fiber Scope
Understanding of WDM, DWDM & CWDM (basic)
Network Hardware maintenance (line cards)
Pop Build (lead)
Structured Cabling (lead)

Our Smart Hands + (Level 3) Engineer gives you the ultimate experienced support on-site and can do the most complex project and analytical solutions. Fauld finding and resolution are at the core of the L3 Engineer. You will get senior advice from site resolution proposals.

Next to a senior leading role on projects and mission-critical networks, the Smart Hands + L3 Engineers support the following additional items:

L3 Smart Hands + Engineer additionally understands: