Remote hands

Remote Hands (Level 1) will enable you to have a technical experienced field engineer capable of working in a data center environment and customer premises and support all your remote requirements as if you are yourself on site.

L1 Engineer understands the telecommunication environment and the industry-standard procedures of the datacentre environment (access, rules, HVAC,Fire suppression,etc.) The Engineer uses professional and clear English communication with the remote support network engineer verbal, through email or any chat application. Furthermore:

L1 Remote Hands Engineer understands:

Working within the datacentre house rules
Understanding of racks/enclosures and various ducting
Understands of ESD and makes sure it is consistently applied
Understanding telecoms/vendor circuits
Understanding of electromagnetic interference

L1 Remote Hands Engineer can help you with:

Racking and Stacking of servers
Replacing Pluggables, Optics, Line cards and other router modules, Motherboards, RAM, NICs, CPUs etc,
Patching Network (copper) cables
Providing Remote console access (Anydesk / Teamviewer)
Termination of RJ11/RJ45 connectors
Rack-mounting equipment correctly
Equipment Decommissioning
Packing equipment for shipping
Performing Site Surveys
Pop Build (assist)
Structured Cabling (assist)
Earth Wiring with cable lugs
Work in BIOS (e.g. set STATIC IP for servers/Node (IPMI))
Troubleshooting Copper cabling,
Providing extensive Completion notes
Packing equipment with proper packaging material for shipping
Updating Inventory files (cables)