Support when you need it
We provide Remote Hands services in Kigali to solve a variety of emergency and routine technical issues. Our technicians are knowledgeable and proficient with all elements of hosting and maintenance to help keep your equipment secure and working smoothly, whether it is server reboots, power cycling, audits, or hardware and software replacement and installation. Our skilled technicians are available 24 hours a day, 7 days a week to ensure availability. Even holidays are not exempt. All Remote Hands services are provided by TeleSol Group technicians who have been trained on additional education as technology advances.
A professional and experienced team of experts
We provide high-quality Remote Hands service to a wide range of enterprises, including international network service providers, financial institutions, media service providers, cloud service providers and major IT equipment suppliers. We employ a team of technicians who provide data center support in all major Internet exchanges. Our team has a wide range of skills, from hardware troubleshooting to design configuration. Whether working as a team on a large-scale project or working independently, our technical staff can maintain the high level of professionalism that customers expect.
We are proud to announce that we have passed an in-depth set of assessments to achieve the honor of ISO-9001:2015 certification for our quality management system and ISO-27001:2013 information security management system. This is an important milestone for us. This certification proves our strict quality standards and commitment to continuous improvement of our business processes. Quality and KPI-driven service delivery remain our top priority and we are proud to say that we have performed well in both areas. This is reflected in our repeat business and high customer satisfaction ratings.
Discover our Remote Hands service
Our team is ready to support technical issues on a wide range of networks and equipment, including Remote Hands service. We own the ability to anticipate fast in socially different composed and politically influenced environments. Are you looking for Remote Hands service for your company in Kigali? Please contact us!