Service Level Agreement Services

The needs of each client are unique, and our team of technicians is ready to respond. Telesol works with the customer to tailor a service level agreement (SLA) based upon their specific requirements. Telesol offers 24/7/365 support, and an SLA ensures the client’s critical needs are understood and fulfilled.
  • Best effort
    We will do our best to set priorities and help as fast as we can 
  • Time defined service level 
    This can be a guarantee to be on location within a specific time frame but not later than the agreed time to site.
  • Next business day support
    Your request will be handled within 24 hours  
  • Same business day request 
    Your request will be handled within the same day 
  • 4 hours to site  
    Your request will be handled within 4 hours
  • 2 hours to site  
    Your request will be handled within 2 hours