Service Level Agreement Services
The needs of each client are unique, and our team of technicians is ready to respond. Telesol Group works with the customer to tailor a service level agreement (SLA) based upon their specific requirements. Telesol Group offers 24/7/365 support, and an SLA ensures the client’s critical needs are understood and fulfilled.
- Best effort
We will do our best to set priorities and help as fast as we can.
- Time defined service level
This can be a guarantee to be on location within a specific time frame but not later than the agreed time to site.
- Next business day support
Your request will be handled within 24 hours.
- Same business day request
Your request will be handled within the same day.
- 4 hours to site
Your request will be handled within 4 hours.
- 2 hours to site
Your request will be handled within 2 hours.