Support portal access
Most customers prefer to access information and find answers on their own. Go figure. The customer portal allows them to perform business actions integrated from multiple back-end systems. So they can log in anywhere, access support inquiries, make a support request, and find the answers they need instantly.
Provides customers with an online support channel to resolve their inquiries without contacting a support agent. The user interface is highly customizable via a point-and-click editor, as well as functionality similar such as permissions, custom objects, sharing rules, and Web tabs.